Exam Preview for 1543: Effective Conflict Management Between Multid

Effective Conflict Management Between Multidisciplinary Teams

Please note: exam questions are subject to change.

1. Which is NOT one of the 3 main causes of healthcare conflict? Territory Technique Transition Tone
2. Which is an effective territory resolution strategy? Be aware of schedules Be aware of systems Be an active member of the team All of the above
3. Which is NOT an effective technique resolution strategy? Be proficient and efficient at what you do Be persistent in attempts to convince others to do things your way Be able to articulate the why of what you do Seek understanding of others’ roles and responsibilities
4. Which is NOT a leadership and conflict resolution style? Passionate Aggressive Passive Assertive
5. Which is an example of a soft skill? Communication Team Work Time Management All of the above