Exam Preview for 1041: Confident Communication: Mastering the 5 Com

Confident Communication: Mastering the 5 Communication Styles

Please note: exam questions are subject to change.

1. Which communication style involves indirect communication of negative feelings and intentions? Aggressive Passive Passive-aggressive Manipulative
2. Which communication style involves the direct expression of one's own needs and feelings while respecting the rights and feelings of others? Aggressive Passive Passive-aggressive Assertive
3. Which communication style involves the avoidance of conflict and the suppression of one's own needs and feelings? Aggressive Passive Passive-aggressive Manipulative
4. Which communication style involves the direct expression of negative feelings and intentions towards others without regard for their feelings? Aggressive Passive Passive-aggressive Manipulative
5. Your client Dan is recapping a scenario from his work where he was meeting with his colleague Mario to discuss new changes to their virtual client meeting system. Dan seemed to agree with Mario’s suggestion but ended the meeting by saying, “Sounds good. Let’s go with your plan. Seems that you always know better than me anyway.” Which style did Dan display? Aggressive Passive Passive-aggressive Manipulative
6. What are the negative effects of manipulative communication on interpersonal relationships? It fosters a cooperative environment It promotes effective communication It damages relationships and creates conflict It reduces the manipulator’s power.
7. What strategies can be used to manage aggressive communication? Engage in argumentative behaviors Avoid confrontation at all costs Listen actively and respond calmly Criticize the other person
8. How can individuals respond to manipulative communication tactics? By playing along with the manipulator's demands By setting clear boundaries and refusing to engage in manipulative behavior By using manipulation tactics of their own By ignoring the manipulator and ending the conversation
9. You’ve had a difficult day at work and after a heavy client load, you are drained. Your boss Reva notices you’re exhausted and says in front of others, “You need better sleep and I need you to cover morning clients. Don’t forget, you still owe me.” You reply, “Sure. What time is your first client?” but you go home and say to your partner, “Reva never considers my feelings.” Which style did Reva exhibit and which style did you exhibit? Reva was Aggressive. I was Passive-Aggressive. Reva was Aggressive. I was Passive. Reva Passive-aggressive. I was Assertive. Reva was Assertive. I was Passive-Aggressive.
10. What is the difference between assertive and aggressive communication? Assertive communication involves expressing oneself while being respectful; aggressive communication involves expressing oneself while being disrespectful. Assertive communication involves passive behavior; aggressive communication involves active behavior. Aggressive communication involves expressing oneself while being respectful; assertive communication involves expressing oneself while being disrespectful. Aggressive communication involves being passive; assertive communication involves being manipulative.