Exam Preview for 1219: Using Emotional Intelligence as a Communicat

Using Emotional Intelligence as a Communication Compass

Please note: exam questions are subject to change.

1. The definition of Emotional Intelligence (EQ) is the ability to treat people fairly the ability to lead with empathy the capacity to be aware of, control, and express one’s emotions judiciously and empathetically the desire to listen for the sake of listening and not responding
2. Emotional Intelligence (EQ) is the key to personal and professional success successful business advancement less stress for us personally not as important as IQ
3. Psychologist Howard Gardner has suggested that intelligence is not just a single general ability more important than Emotional Intelligence (EQ) more prominent in women more prominent in men
4. The contrast of IQ and EQ is emotional competency vs. cognitive competency self awareness versus logic critical thinking versus logical thinking self control versus over reaction
5. The four most commonly agreed upon principles of Emotional Intelligence (EQ) are self care, self love, time management, emotional control self awareness, self management, social awareness, relationship management self control, self care, self love, time management empathy, listening, masking emotions, meditation
6. Emotional Intelligence (EQ) can affect our communication with another because you will always agree with their point of view when using your EQ you will become biased toward important information if you think they do not have a high EQ you can successfully take in important information without bias and pick up on cues that reveal true emotion it is too exhausting to use EQ when frustrated
7. Practical strategies to utilize when building your Emotional Intelligence may include being curious, ignoring signs of stress, looking for signs of emotional concern self care, less face-to-face encounters, more direct approaches to communication stress free living, being curious, reading the room, connecting on a personal level slowing down, creating space for all emotions, slow down, practice self
8. The principle of Self Awareness is the ability to read the room be more direct recognize an emotion as it is happening be less sensitive to the feelings of others
9. Building your Emotional Intelligence through practiced strategies enables you to read the room, be more direct, avoid conflict control the emotional state of another person, read the room, feel in control relate to others, be less stressed, avoid conflict identify emotions in yourself and others, evaluate how others feel, relate to others more successfully
10. Daily focus on the following allows you to strengthen your Emotional Intelligence (EQ) breathing mindfulness Sympathy Winning