Exam Preview for 1990: Effective Communication Techniques to Build

Effective Communication Techniques to Build Patient Rapport: Making the Most of the Acute Care Bedside Visit

Please note: exam questions are subject to change.

1. To build rapport, the most impactful and simplest action you should takewhen entering a patient’s room is: To introduce yourself and explain your role Determine if this is a good time to talk To take a seat To explain the plan of care for the day
2. Before addressing your patient’s greatest needs, it is important to ask a simple question, such as: Are you okay? Can I get you anything? Do you live alone? Do you like baseball?
3. Therapeutic listening includes: Contemplation, neutral expression, and empathizing Attentive listening, pausing, and summarizing Reflecting, processing, sympathizing Attentive silence, verbal & non-verbal encouragement, summarizing
4. Communicating hopefully: Helps a patient feel happy Helps a patient focus on what they can control Makes for a more pleasant conversation Can be misleading
5. The three pillars of the “three-legged stool of support” are: Medical team, family, friends Medical team, support group, colleagues Medical team, family/friends, support group Family, friends, support group
6. The top three barriers to treatment adherence are: Finances, medical illiteracy, lack of social support Depression, potential adverse effects, complex treatment regimens Co-pay barriers, lack of transportation, lack of social support Substance use, comorbidities, depression
7. Numerous studies support the development of providers’ communication skills. Communication has been shown to favorably affect adherence to treatment, _______________, and patient satisfaction. clinical outcomes coping strategies health literacy patient values
8. To build rapport, one of the most impactful tidbits of information you can learn from your patients is their: Access to transportation Insurance status Employment status Area of greatest concern
9. LEAF, a communications framework used for rebuilding trust, stands for: Listen, educate, affirm, follow through Listen, empathize, address, follow through Listen, educate, acknowledge, follow through Listen, empathize, acknowledge, follow through
10. BIFF, a communications framework used to respond to high-conflict people, stands for brief, informational, friendly and __________. Firm Forgiving Fair Feasible