Exam Preview for 30514: It's Not What You Say, It's How You Say It

It's Not What You Say, It's How You Say It (Family-Centered Practice & Teaming)

Please note: exam questions are subject to change.

1. Which of the following is a good example of family-centered practice? Treat people with respect and dignity Communicate unbiased information Collaborate in policy and program development All of the above
2. What is one way to implement Natural Learning Environment Practice? Use same toys with all the children Practice activity only during structured work sessions Embed activities into routines None of the above
3. What term describes an adult learning strategy in which the coach promotes the learner's ability to reflect on his or her actions as a means to determine the effectiveness of an action or practice and develop a plan for refinement and use of the action in immediate and future situations? Natural Learning Environment Practice Motivational Interviewing Implementation Coaching
4. What is the purpose of joint planning? Building the individual capacity to solve problems Provide the goals to the family Provide the intensity of services to the family Give family recommendations
5. Which one is a key component of intentional observation? Give instructions Provide no explanation Demonstrate Invite parent to observe
6. What type of feedback needs to be used with caution and judges actions of others? Affirmative Evaluative Informative Explanatory
7. Which of the following is one of the stages of grief? Ignoring Dreaming Silence Denial
8. What is the order of the four steps for having a difficult conversation? Inquiry, Acknowledge, Advocacy, Problem Solving Problem solve, Acknowledge, Advocacy, Inquiry Advocacy, Problem Solving, Inquiry, Acknowledge Inquiry, Acknowledge, Problem solving, Advocacy
9. Which step of having a difficult conversation includes clarifying your position without minimizing theirs? Inquiry Acknowledgment Advocacy Problem solving
10. What is a good example of how to begin a conversation for a difficult situation? I do not like how that happened, we need to meet. I am very frustrated, you are not following the plan. I am concerned about the plan, when is a good time for us to meet? None of the above