Exam Preview for 31169: Change Your Perception, Change Their Attitu

Change Your Perception, Change Their Attitude: Part 2

Please note: exam questions are subject to change.

1. Which of the following do we tend to be when we act like a leader? Aggressive Authoritarian Mistrusting Assertive
2. Which of the following best describes a leader? Relies on mutual respect High employee dissatisfaction Low productivity/output Relies on authority
3. Which of the following best describes a boss? Consider people over products or output Have habits that result in low staff turn-over Consider products or output first Demonstrate high levels of respect for their staff
4. Which of the following describes being assertive? I get what I need I take what I want I give in to what you want None of the above
5. What does leadership by walking around create opportunities to do? Check up on staff to make sure they are doing what you said Show that you are the boss Allow leadership to get up from their desk and get some exercise Catch people doing the right thing and recognize them immediately and authentically
6. What does a calmly asked clarifying question do? Intensifies misunderstandings Assures no assumptions are made (or reinforced) Let the other person know you are in charge Invalidates the speaker
7. What are the three primary types of aggressors discussed in this course? Mean girl, bully, pusher Verbal, physical, emotional Bully, sniper, complainer Intimidator, sniper, griper
8. Which three things make up the Toxic Trio? Denial, delusion, blame Denial, bullies, aggression Negativity, bullies, blame Aggression, delusion, blame
9. After validating someone's statement, which of the following is the best way to dig deeper? Why on earth would you say that? That's not right. Tell me more. I don't know why you think that.
10. What does the acronym SOAR stand for? Sympathize, Object, Act, React Support, Objectives, Adapt, Recognize Self-regulation, Obtain, Ask, Reward Seek, Objectives, Award, Realize