Exam Preview for 31185: Change Your Perception, Change Their Attitu

Change Your Perception, Change Their Attitude

Please note: exam questions are subject to change.

1. When our brain organizes, identifies, and interprets sensory input to help us understand the environment it is contributing to which of the following? Emotions Perceptions Reality Perspective
2. Repetitive actions create pathways in the brain to manage information overload allowing it to do which of the following? Process information slowly and carefully Use the left brain reflexively Use the right brain to problem-solve Work without the need for conscious thought
3. Which of the following is considered a survival response? Adrenaline decreases Emotions are managed Adrenaline increases Breathing rates decrease
4. What does the ability to "Stop and Think" give the brain time to do? Allow irrational thought to inform and overcome emotional thought Allow emotions to overtake our thoughts Make poor decisions Utilize self-regulation strategies to control our behavior
5. What does the ability to apply rational evidence to emotional thought lead to? Emotional reactions to feelings, especially stress Moral decision making and self-regulation Emotionally triggered responses to stress Reaction-based behavior choices
6. Which of the following describes being assertive? I get what I need I take what I want I give in to what you want None of the above
7. What does leadership by walking around create opportunities to do? Check up on staff to make sure they are doing what you said Show that you are the boss Allow leadership to get up from their desk and get some exercise Catch people doing the right thing and recognize them immediately and authentically
8. What does a calmly asked clarifying question do? Intensifies misunderstandings Assures no assumptions are made (or reinforced) Let the other person know you are in charge Invalidates the speaker
9. What are the three primary types of aggressors discussed in this course? Mean girl, bully, pusher Verbal, physical, emotional Bully, sniper, complainer Intimidator, sniper, griper
10. Which three things make up the Toxic Trio? Denial, bullies, aggression Negativity, bullies, blame Denial, delusion, blame Aggression, delusion, blame