Exam Preview for 31391: Effective Training Elements for Directors a

Effective Training Elements for Directors and Supervisors

Please note: exam questions are subject to change.

1. Which of the following is NOT a reason to provide training? Job changer New technology or product New rules and regulations Environmental changes
2. Which of the following groups includes sources/methods for determining training/learner needs? Timing, technology, business culture, systemic Customer feedback, job descriptions, focus groups, reports Survey competitors, check documents, read emails, review blogs Personal judgment, colleague reports, individual preference, onboarding
3. Which of the following strategies can be utilized to engage learners in a training situation? Allow learners to contribute and share their knowledge Use familiar terms, phrases, analogies, illustrations and examples A and B None of the above
4. Which of the following is a method for determining training/learning needs? Exit interviews Constant exchange Mutual understanding All of the above
5. Steps in the training process include _____________. Planning and production Assigning and staffing Presentation and report A and C
6. Which of the following decisions must be made when planning training? Priority of training needs and budget for training Frequency of need and coverage for staff involved A and B None of the above
7. In Step 2: Production Breakdown, which of the following activities are NOT part of the process? Ask participants questions and gather feedback Set learning goals/objectives and gather resources to support learning Talk to subject matter experts and create specific learning content Draft an outline of content
8. Training may be appropriate for ___________________. Everybody at some point Someone adding to their skills and credentials A and B None of the above
9. Which of the following reports/documents might contain data related to training/learner needs? Strategic plan Accreditation report Annual report All of the above
10. Two Truths and a Lie is an example of what? Training tip Training activity Training trick Training transition