Exam Preview for 31393: Effective Communication Between Adults Dece

Effective Communication Between Adults

Please note: exam questions are subject to change.

1. Which words can be found in the definition of "effective communication"? Two-way process Transparent act Constant exchange All of the above
2. Which of the following groups of words includes the key elements of the communication process? Words, Filter, Environment, Timing Sender, Receiver, Message, Shared Understanding Timing, Technology, Business Culture, Systemic Respect, Planning, Awareness, Knowledge
3. Which word describes all messages? Filtered Received Two-way Meaningful
4. Thinking about communication, what can filters do? Add meaning Add depth Create misunderstanding All of the above
5. Which of the following is NOT a type of communication filter? Cultural/Family Background Psychological Environmental Historical
6. Which of the following are Environmental Filters? Air, Water, Shape, Texture Lighting, Sound, Temperature, Time Zone Interest, Awareness, Sensitivity, Believability All of the above
7. Which of the following are Physiological/Physical Filters? Knowledge, Beliefs, Opinions Understanding, Expectations, Viewpoint Family History, Cultural Background, Personal History Age, Language, Emotions
8. Which are forms of body language? Attention Facial Expressions Stance All of the above
9. Which strategy listed below might be most appropriate for controlling Technology Filters? Share your resources Disconnect the line Test ahead of time Choose faster Internet
10. Which of the following was provided as a psychological tip for effective communication? Choose an environment that is free of distractions, control the temperature, lighting, etc. for comfort Have a backup plan Dress appropriately for the culture of the company or environment Seek out a common ground on which to build a connection