Exam Preview for 31593: Communication as a Key to Classroom Success

Communication as a Key to Classroom Success

Please note: exam questions are subject to change.

1. Which of the following is a form of communication? Music A pen Group oriented Blank paper
2. Which term describes the majority of our communication? Written Oral Formal Non-verbal
3. What is one benefit of good communication with coworkers? You become friends Prevent conflict before it happens You know all the center gossip Decide which center policies are valid
4. An important lesson to remember when communicating is "It's not what you say..." ..it's what you don't say" ...it's how you say it" ...it's what you gesture" ...It's when you say it"
5. According to the presenter, what percent of people feel stressed or anxious if they know a difficult conversation is coming up? 25% 51% 66% 76%
6. What is a best practice tip for having a difficult conversation with a coworker? Conduct the conversation in a neutral area of the classroom Immediately pen the conversation with the issue at hand Make sure you defend yourself professionally Solicit solutions and ideas from your coworker to fix the issue
7. When working with parents and building relationships, which of the following is very important? Extra staff Trust Pictures Daily sheets
8. What benefit will having open, honest communication with parents create? A better environment for the child The child going to another center Allowing you to reach out to the child study team The child's behavior just being ignored
9. What is an example of a positive expression of behavior? He is just mean She is always bullying She needs to learn to share more He is lazy
10. According to the presenter, which of the following is a good resource for parents? The grandparents The assistant director The classroom teacher An Early Intervention Program