Exam Preview for 31618: Coaching with Empathy, in partnership with

Coaching with Empathy, in partnership with Region 9 Head Start Association

Please note: exam questions are subject to change.

1. When coaching with empathy, what am I communicating? “I understand you.” “I accept you.” “I’ll keep it real with you.” “I like you.”
2. According to Brene Brown, what can empathy serve as a source of? Excitement Healing Frustration Partnership
3. What are the three elements of the “coaching dance” that helps us effectively support and challenge our teachers? Goal-setting, judgment, and direct feedback Active listening, powerful questions, and note-taking Powerful questions, judgment, and direct feedback Goal-setting, active listening, and powerful questions
4. Which of the following describes the first “level of listening”? Empathetic Attentive Self-focused Contextual
5. Which of the following describes something done during the second "level of listening"? Distracted by to-do Taking in information objectively and without bias Look for non-verbal cues Understand the situation surrounding the content
6. In which level of listening would you ask yourself - What are they feeling? How are they seeing something? What is important to them? Level 1 Level 2 Level 3 Level 4
7. How can you show that you are actively listening? Interrupting Making comparisons to yourself or others Restating what you believe you heard Avoiding silence at all costs
8. In a coaching conversation, what can powerful questions do? Evoke discovery, insight, commitment, or action Challenge current assumptions Build curiosity, reflection, momentum forward All of the above
9. Which of the following is an easy but powerful question to ask when trying to establish coaching goals? What’s on your mind? How has your perspective changed? What’s new? Why did you do that?
10. Which of the following is a good strategy for asking powerful questions? Ask questions that start with "why" Prep some questions ahead of your meeting Ask questions during the meeting as you think of them Ask only questions that require a yes/no answer