Exam Preview for 31750: Having Difficult Conversations with Parents

Having Difficult Conversations with Parents, in partnership with Region 9 Head Start Association

Please note: exam questions are subject to change.

1. During a conversation with parents or families, where should you be? Sitting on the same side of the table Sitting across the table from each other You sitting at your desk and the parent or family standing Both standing across the room from each other
2. Which of the following are the 4 Es for difficult professional-client/parent conversations? Experience, excitement, energy, endurance Excitement, excellence, expertise, energy Education, experience, expertise, ethics Endurance, excelling, energy, ethics
3. What are two areas of concern for potential harm for the child? Intellectual and physical development Psychological and artistic development Spiritual and creative development Academic and social development
4. Which of the following was NOT listed as one of the three steps to conveying difficult information? Data or Observations Explanations Interpretations Recommendations
5. What is the foundation of any staff-parent communication? Observations or Data Interpretations Recommendations Judgement
6. When the parents dispute or make an excuse for the child’s behavior, what should the staff respond with? That the staff is right and the parent is wrong That the parent is probably right and can wait to see if the behavior continues That the child might just grow out of the behavior/issue The four E’s of professionalism: education, experience, expertise, and responsibility to be ethical
7. In staff-parent communication after presenting observations or data, what should parents be asked about? Their Observations or Data (if they've seen this at home) Their Interpretations Their Recommendations Their Judgement
8. What is asked of the parent first, and then offered by staff after observations and data are discussed? Observations or Data Interpretations Recommendations Judgement
9. Which of the following is the best way to provide a recommendation? What should I do? What should he do? What should you do? What should we do?
10. What is the essential and only recommendation for staff to give to parents? To withdraw the child from the program To seek services for the child To get further expert assessment To identify who or what is responsible for the problematic behavior