Exam Preview for 31759: Communication Skill Building… delivering

Communication Skill Building… delivering the message with impact and flow, in partnership with Region 9 Head Start Association

Please note: exam questions are subject to change.

1. What percent of communication is transmitted non-verbally? 7% 50% 75% 93%
2. Which of the following was given as a guideline for effective communication? Examine the true purpose of the communication Consider the setting Be aware of nonverbal messages All of the above
3. When communicating effectively, what should support your communication? Your proximity Your actions Your peers Your boss
4. Which of the following represents the four dominant communication styles described by the presenter? Tiger, Ape, Whale, Rhino Dog, Cat, Fish, Bird Lion, Monkey, Dolphin, Elephant Hamster, Snake, Shark, Bee
5. Which two communication styles are considered to be left brain? Lion and Elephant Dolphin and Monkey Lion and Dolphin Monkey and Elephant
6. Which of the following questions does someone with the dominant personality style of the Dolphin usually ask? What? How? Who? Why?
7. What type of leadership does someone with the dominant personality of the Lion prefer? Allows him to do things his own way Inspire her to bigger and better accomplishments Details specific plans and activities Structures a framework or track to follow guidelines
8. How does someone with the dominant personality style of the Monkey usually measure progress? Results Attention Activity Applause
9. Which of the following is the first thing to say when using an "I" message? When I see... Can we... Because I... I feel...
10. When using an "I" message, which of the following is best practice? Tell the person what they did to make you mad Blame the person for the outcome Describe the person's behavior without judging Tell the person what you think of them