Exam Preview for 32062: Appreciation & Recognition: Supporting Empl

Appreciation & Recognition: Supporting Employee Engagement

Please note: exam questions are subject to change.

1. Which of the following gives the best representation of recognition? Recognition is the same as appreciation Recognition is about calling out a specific and positive behavior, where you catch someone doing something good Recognition is when you tell someone, "Good job!" Recognition is handing someone a gift card because you feel bad for them missing time with their family
2. Which of the following gives the best representation of true appreciation? True appreciation is when you tell someone, "Good job!" True appreciation is a waste of time, because what employees really want is recognition True appreciation is non-judgmental and heart-felt; it focuses on describing the specific performance plus the employee’s value as a person, by telling them why their action or behavior matters True appreciation is giving someone some hand cream to make up for having them work late
3. What best practices can be used to leverage recognition strategies? Use vague references Reward inadequate performance Base promotions on merit and performance Assume you know what motivates someone
4. Which model is correct and in the correct order? Action>Recognition>Motivation Engagement>Motivation>Recognition Recognition>Engagement>Motivation Motivation>Action>Recognition
5. Which of the following ways do recognition and appreciation affect employee engagement? Reduce turnover Atmosphere of appreciation and trust Promote repeatable behaviors All of the above