Exam Preview for 32276: Cultural Differences

Cultural Differences – Communication and Conflict Resolution Styles

Please note: exam questions are subject to change.

1. Which of the following describes culture? Is learned and transmitted Drives behavior Includes social norms, behaviors, and values All of the above
2. Which of the following is an example of a culture general framework? Cooperating vs. competing Individualism vs. collectivism Discussion vs. dynamic Surface vs. deep culture
3. Which of the following is considered one of William Glasser’s Five Basic Needs? Belonging Satisfaction Self-Esteem Culture
4. Ron Kraybill’s Style Matters is an example of which of the following? A culture general framework The cultural iceberg in action A thinking map A conflict style inventory
5. Which of the following is NOT an example of a tool or framework for understanding culture and communication? FRAME of Reference Intercultural Conflict Style Inventory KWL Chart Thinking Map