Exam Preview for 32501: Program Improvement Structures and Systems,

Program Improvement Structures and Systems, in partnership with Region 9 Head Start Association

Please note: exam questions are subject to change.

1. Why do we monitor performance? To help us plan and set goals To know the value of the social and environmental benefits of our investments To strengthen or adjust content and strategies All of the above
2. The focus of internal and external monitoring used to be compliance. What is the current focus of monitoring? Quality Performance improvement Compliance Community needs assessment data
3. Which of the following is an example of quantitative data? Interview responses Observation narratives Focus group discussion responses Average daily attendance rates
4. Which of the following is an example of qualitative data? Likert scale survey outcomes Number of books read Statements from families Children and families progressing toward goals
5. When is performance improvement most successful? Leadership works in isolation from front line staff Anecdotal data and assumptions drive performance plans Organizational structures encourage service areas perfect systems in isolation, sharing successes at annual observations All employees recognize their role in organizational success