Effective Communication Techniques to Build Patient Rapport: Making the Most of the Acute Care Bedside Visit
Course: #1827Level: Introductory 1 Hour 6 Reviews
Professionals in many specialized medical and behavioral health fields often have less than ten minutes to connect with patients. This course equips healthcare providers, including those in oncology and other specialties, with strategies to maximize those brief interactions. Through an exploration of key considerations, participants will learn techniques to enhance communication, build rapport, and improve patient outcomes in fast-paced medical and behavioral health settings. Additionally, participants will be introduced to two communication frameworks that can be used to rebuild trust or de-escalate anger when patient communication breaks down.
On Demand
Course Type: Video, Audio
CE/CEU Offered: ASWB ACE/1.0 Clinical; CA (CAADE)/1.0; CA (CADTP)/1.0; CA (CCAPP-EI)/1.0; CE Broker/1.0 Counseling Theories, Counseling, CE Broker #20-1262936; CE Hours/1.0; CT (CCB)/1.0; GA (ADACBGA)/1.0; IACET/0.1; MO (MCB)/1.0; NAADAC/1.0 Counseling Services; NY-Contact Hours/1.0 Self-Study; OH (OCDP)/1.0 C8; OK (LPC/LMFT)/1.0; OK (OBLADC)/1.0
Course Preview
Watch the first six minutes of the course. Register for immediate access to the full course, which will also appear on your Pending Courses page.
Learning Outcomes
- After this course, participants will be able to describe key strategies to enhance patient rapport, including effective communication techniques and simple actions that build trust.
- After this course, participants will be able to identify common barriers to treatment compliance and the influencing factors that shape a patient’s attitude toward diagnosis and treatment.
- After this course, participants will be able to explain communication frameworks that rebuild trust and de-escalate anger in challenging patient interactions.
Course created on October 21, 2024
Agenda
| 0-5 Minutes | Introduction |
| 5-15 Minutes | IntroducingRapport:The FiveActions,Actions1,2,3 |
| 15-20 Minutes | Top ThreeBarriers toTreatmentAdherence |
| 20-30 Minutes | Action 4 |
| 30-35 Minutes | Additionalinfluencingfactors |
| 35-40 Minutes | Action 5 |
| 40-50 Minutes | LEAF |
| 50-55 Minutes | BIFF |
| 55-60 Minutes | Summary and Q&A |
Reviews
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Presented By
Patricia DeBruhl
MA DBH, LPC, NBCC
Patricia DeBruhl is a Licensed Professional Counselor and Doctor of Behavioral Health with over 20 years of experience providing support to cancer patients and their families. An advocate for oncology support, she developed and facilitated Banner Health’s outpatient counseling programs, including innovative initiatives like the Day of Art and Singing Survivor programs. Patricia also created and supervised Arizona State University’s Master of Counseling Oncology Internship Program, helping to shape the next generation of professionals in the field.
As a leader in oncology mental health support, Patricia introduced the first CLIMB program in Arizona and co-authored the adult CLIMB curriculum, training professionals internationally on its implementation. Currently, she serves as the Children’s Treehouse Foundation Liaison and program expert, continuing to make a significant impact in the field of oncology counseling and education.
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Financial disclosures: Patricia DeBruhl received an honorarium for presenting this course. Patricia DeBruhl is the co-author of the adult CLIMB curriculum.
Non-financial disclosures: Patricia DeBruhl has no relevant non-financial relationships to disclose.
Sponsor Disclosure: This Course is presented by Continued.
Content Disclosure: This learning event does not focus exclusively on any specific product or service.
Course participation information
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Passing an online exam and completing a course evaluation will be required to earn continuing education credit.
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