At times, communication can cause bumps in the road in any setting, especially when working on diverse and/or interdisciplinary teams. This course explores how to diffuse difficult conversations when there are many standpoints present and what to do to turn a difficult conversation into a positive experience. It will additionally explore how to repair a conversation when your intentions do not go as planned.
On Demand
Course Type: Video, Audio
CE/CEU Offered: ASWB ACE/1.25 General; CA (CAADE)/1.0; CA (CADTP)/1.0; CA (CCAPP-EI)/1.0; CE Broker/1.0 Industrial-Organizational Psychology, Counseling Techniques, Verbal Communication, CE Broker #20-1099034; CE Hours/1.0; CT (CCB)/1.0; GA (ADACBGA)/1.0; IACET/0.1; MO (MCB)/1.0; NAADAC/1.0 Counseling Services, Legal Ethical And Professional Development; NY-Contact Hours/1.0 Self-Study; OH (OCDP)/1.0 P3, TR1; OK (LPC/LMFT)/1.0; OK (OBLADC)/1.0
Course Preview
Watch the first six minutes of the course. Register for immediate access to the full course, which will also appear on your Pending Courses page.
Learning Outcomes
- After this course, participants will be able to list three strategies to employ when attempting to diffuse a difficult conversation.
- After this course, participants will be able to describe the three Cs for productive conversations.
- After this course, participants will be able to describe the difference between “listening to respond” versus “listening to understand” and how important those factors are in communication exchanges.
Course created on July 19, 2023
Agenda
| 0-5 Minutes | Introduction |
| 5-10 Minutes | Why do conversations become difficult? |
| 10-25 Minutes | Strategies for Difficult Conversations |
| 25-40 Minutes | The Three Cs |
| 40-50 Minutes | Why do we need to understand different listening types? |
| 50-55 Minutes | Wrap up – Key points |
| 55-60 Minutes | Summary and Q&A |
Reviews
31 ReviewsPresented By
Marva Mount
MA CCC-SLP, FNAP
Marva Mount, M. A., CCC-SLP has worked in a variety of settings in her 37-year
career, with school-based services being her most enjoyed work setting. She is drawn to supporting and serving children who have the greatest need for services and the highest likelihood of educational success with intervention. Currently, she is the Related Services
Director for Imagine Learning. Marva has presented at the state, national, and
international levels on a variety of school-based issues. She is a chapter
author/contributor to the Sixth Edition of Professional Issues in Speech-Language
Pathology and Audiology (publish date 11/23) as well as a contributing author to
ASHA Special Interest Group 11 and 16 (Supervision and School-based Issues)
Perspectives. At the 2018 Texas Speech and Hearing Convention, she was awarded the TSHA Hall of Fame Award for outstanding contributions to the profession. In 2022, Marva was inducted as a Distinguished Fellow into the National Academies of Practice, Speech-Language Pathology Academy.
More
Sponsor Disclosure: This Course is presented by continued Psychology.
Content Disclosure: This learning event does not focus exclusively on any specific product or service.
Course participation information
To ensure you are ready to participate, please complete our short Test Drive to prepare your computer to view the course.
NOTE: Full attendance for all courses is mandatory. Please view the entire course.
Passing an online exam and completing a course evaluation will be required to earn continuing education credit.
Live Webinars allow presenter and participant interaction. The exam and course evaluation for these courses must be completed within 7 days of the event.
On-demand courses include texts, video and audio recordings of live webinars, and multimedia formats. The exam and course evaluation for on-demand courses must be completed within 30 days of course registration.
To participate in the course, complete the exam and course evaluation, and earn continuing education credit, you must be a Continued Psychology member. Participants must complete the entire course; partial credit is not allowed.
Continued Psychology is committed to ensuring accessibility to the widest possible audience. We are continually improving the user experience for everyone. If you have questions, requests, or would like to report an accessibility-related issue, please email accessibility@continued.com. We will review your request and respond in a timely manner.
Visit our Contact us page or give us a call if you have questions.
Association of Social Work Boards ACE Provider
Continued, provider #1742, is approved as an ACE provider to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Regulatory boards are the final authority on courses accepted for continuing education credit. ACE provider approval period: 03/27/2024 – 03/27/2027. Social workers completing this course receive 1.25 general continuing education credits.
California Association for Alcohol/Drug Educators
Continued is an approved provider by the CAADE, provider #CP40 206 C 0422. Continued maintains responsibility for this program and its content. 1 CE Credit(s).
California SUD Counselor Certification
Continued is an approved provider by the CADTP, provider #241. Continued maintains responsibility for this program and its content. 1 CE Credit(s).
California Consortium of Addiction Programs and Professionals
Continued is an approved provider by the CCAPP-EI, provider #OS-24-224-0426. Continued maintains responsibility for this program and its content. 1 CE Credit(s).
CE Broker
Continued is an approved provider for CE Broker, provider #50-29950. This course is offered for 1.0 hours. If you are a psychologist licensed in Arizona, Florida, Michigan, New Hampshire, North Carolina, North Dakota, South Carolina, Tennessee, or Wyoming, CE Broker may be of interest to you.
American Psychological Association
Continued is approved by the American Psychological Association to sponsor continuing education for psychologists. Continued maintains responsibility for this program and its content. 1 CE Credit(s)
Connecticut Certification Board
Continued is an approved provider by the CCB, provider #02064202. Continued maintains responsibility for this program and its content. 1 CE Credit(s).
Alcohol & Drug Abuse Certification Board of Georgia
Continued is an approved provider by the ADACBGA, provider #2024-4-0003. Continued maintains responsibility for this program and its content. 1 CE Credit(s).
International Association for Continuing Education and Training
Continued, LLC, is accredited by the International Association for Continuing Education and Training (IACET). Continued complies with the ANSI/IACET Standard, which is recognized internationally as a standard of excellence in instructional practices. As a result of this accreditation, Continued is authorized to issue the IACET CEU. Continued, LLC, is authorized by IACET to offer 0.1 CEUs for this program.
Missouri Credentialing Board
Continued is an approved provider by the MCB, provider #190. Continued maintains responsibility for this program and its content. 1 CE Credit(s).
National Association for Alcoholism and Drug Abuse Counselors
This course has been approved by Continued, as a NAADAC Approved Education Provider, for educational credits. NAADAC Provider #283836, Continued is responsible for all aspects of the programming.
New York State Education Department
continued.com LLC is recognized by the New York State Education Department’s State Boards for Social Work, Mental Health Practitioners, and Psychology as an approved provider of continuing education for licensed social workers (#SW-0617), licensed mental health counselors (#MHC-0296), licensed psychoanalysts (#P-0067), licensed marriage and family therapists (#MFT-0127), licensed creative arts therapists (#CAT-0119), and licensed psychologists (#PSY-0228).
Ohio Chemical Dependency Professionals Board
Select courses on Continued are approved by the OCDP. Refer to each activity for specific information about credits offered.
Oklahoma Board of Behavioral Health Licensure
Continued is an approved provider by the Oklahoma Board of Behavioral Health Licensure. Continued maintains responsibility for this program and its content. 1 CE Credit(s).
Oklahoma State Board of Licensed Alcohol and Drug Counselors
Continued has been approved as an Education provider for the Oklahoma Board of Licensed Alcohol and Drug Counselors (OBLADC), provider #20250165. Continued maintains responsibility for this program and its content. 1 CE Credit(s).
We recognize that state CE requirements are constantly changing. If you have any questions regarding our courses and your state requirements, please contact us at 866-688-6554 or contact Customer Service.