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Building Rapport - Connecting for Success

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1.  What is an example of rapport?
  1. Being agreeable
  2. Bribery
  3. Establishes trust, respect, and empathy
  4. Giving into requests and demands
2.  Why is building rapport with patients and team members needed?
  1. Improve communication
  2. Effective team dynamics
  3. Improve patient outcomes
  4. All of the above
3.  An example of meaningful VERBAL interactions is:
  1. Open ended questions
  2. Eye contact
  3. Gesture
  4. Smile
4.  Signs of disengagement may be characterized as:
  1. Passive aggressive/Argumentative
  2. Consistent eye contact
  3. On time for appointments
  4. Energetic conversation
5.  When building rapport with patients who are paranoid, what strategies may be implemented?
  1. Practice active listening
  2. Set expectations
  3. Maintain eye contact
  4. All of the above

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