Exam Preview for 1545: Building Rapport - Connecting for Success Ju

Building Rapport - Connecting for Success

Please note: exam questions are subject to change.

1. What is an example of rapport? Being agreeable Bribery Establishes trust, respect, and empathy Giving into requests and demands
2. Why is building rapport with patients and team members needed? Improve communication Effective team dynamics Improve patient outcomes All of the above
3. An example of meaningful VERBAL interactions is: Open ended questions Eye contact Gesture Smile
4. Signs of disengagement may be characterized as: Passive aggressive/Argumentative Consistent eye contact On time for appointments Energetic conversation
5. When building rapport with patients who are paranoid, what strategies may be implemented? Practice active listening Set expectations Maintain eye contact All of the above