Exam Preview for 1798: Respiratory Therapy Conflict Resolution and

Respiratory Therapy Conflict Resolution and Application in the Workplace

Please note: exam questions are subject to change.

1. An example of a phrase we can use instead of the word "no" to minimize conflict in the workplace is: Do you have availability to assist me I would appreciate your expertise on this subject I don’t have the availability or capacity right now Here’s what I know about that situation
2. What is "tone" referring to in the categories of healthcare conflict? Perception of infringing on one's job, schedule or workspace Perception of lack of competency, efficiency, or compassion Perception of inappropriate communication of needs Not necessarily a serious disagreement or clash
3. What is an example of a territory resolution strategy? Clearly establish roles and responsibilities Be aware of schedules Be aware of systems All of the above
4. "To seek an understanding of other roles and responsibilities" is an example of which type of resolution strategy? Technique Tone Territory Tension
5. What is one way to avoid aggression in the workplace? Don’t push back but lean in Define and display directness Practice crucial conversations All of the above