Exam Preview for 1843: Oscillating Between Dysfunction and Function

Oscillating Between Dysfunction and Function in Healthcare

Please note: exam questions are subject to change.

1. Healthcare is a challenging organization to work in due to a multitude of factors: Complex working matrix High workloads Lack of or limited resources All of the above
2. What type of characteristic helps enhance leadership function? Work from a place of ego Demonstrate counterproductive work behaviors Refuse to provide training or employee development Ensure equality and fairness in the support and growth of all individuals.
3. What is an example of a dysfunctional characteristic in a healthcare team? Judgement vs curiosity Lack of accountability Inconsistencies around tasks, protocols, or procedures All of the above
4. How can you navigate around the noise to help improve team success? Focus on “what's right” versus “who's right” Create a a “best friend” at work Allow an abusive work environment Refuse to provide training or employee development
5. Adaptability and resilience are examples of what type of skills? Soft skills Job skills Unique skills Hard skills