Exam Preview for 2335: Shaping Culture: Building a Positive Work En

Shaping Culture: Building a Positive Work Environment in Healthcare

Please note: exam questions are subject to change.

1. What is a key characteristic of a strong organizational culture? Unclear Values Consistent Behaviors Poor Communication High Employee Turnover
2. How does a strong organizational culture impact patient safety? It reduces the need for patient feedback It prioritizes patient safety, leading to fewer errors and better outcomes It increases the focus on financial outcomes over patient care It minimizes the importance of empathy in healthcare delivery
3. What is the primary purpose of peer recognition programs in an organization? To publicly acknowledge colleagues for demonstrating core values, building respect and trust across teams To reward employees with financial bonuses To increase competition among employees for recognition To identify staff for disciplinary actions
4. Which of the following is an example of an inclusive leadership practice? Ignoring feedback from diverse groups Seeking diverse perspectives and being aware of biases Prioritizing efficiency over inclusivity in team dynamics Limiting opportunities for underrepresented groups
5. What is the main objective of the role-play scenario 'Addressing Concerns in Staff Meeting'? To delegate tasks more effectively To make decisions without staff input To practice active listening and providing constructive feedback To discuss budget allocations