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What Factors Contribute to Organizational Burnout that Social Workers May Encounter in Their Roles?

Christina Marsack-Topolewski, PhD, MSW, LMSW

December 15, 2023

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Question

What factors contribute to organizational burnout that social workers may encounter in their roles?

Answer

Social workers may experience organizational burnout due to various factors within their work settings. Unfair treatment at work, stemming from perceived injustices in protocols, procedures, and regulations, can create a challenging environment. Additionally, an unmanageable workload is prevalent, involving the primary tasks and the behind-the-scenes efforts such as preparation, coordination, and dealing with administrative tasks like managing calendars and handling emails. Balancing necessary documentation, especially in healthcare or private practice settings, can become burdensome, potentially hindering the delivery of person-centered care.

Organizational burnout is further compounded by factors like lack of role clarity, where job descriptions may not align with actual responsibilities, leading to uncertainty and a feeling of doing a bit of everything. Communication and support issues at the administrative level and unreasonable time pressures can exacerbate burnout. Addressing these factors is crucial for social workers to maintain their well-being and provide effective, client-centered care.


christina marsack topolewski

Christina Marsack-Topolewski, PhD, MSW, LMSW

Dr. Christina Marsack-Topolewski is an associate professor of Social Work in the College of Health and Human Services at Eastern Michigan University. She received a bachelor of science in Special Education from Wayne State University, specializing in Cognitive Impairments. She trained under a specialized fellowship at the University of Michigan, receiving her master’s in Social Work and specializing in aging from the University of Michigan. Dr. Marsack-Topolewski received her PhD in Social Work with a dual title in Gerontology from Wayne State University. She has worked with individuals with various intellectual and developmental disabilities for over 20 years. Her research focuses on individuals with IDDs, their caregivers, advance care planning, service delivery, and service utilization. She has over 50 publications in national and international journals, mainly focusing on individuals with IDDs, advance care planning, caregiving, and aging. In addition, she has presented her work locally, nationally, and internationally. Dr. Marsack-Topolewski has led multiple grant-funded programs tailoring services to individuals with IDDs, older adults, and chronic illnesses. In 2019, she was appointed to the National Task Group on Intellectual Disability and Dementia Practices. She serves as both a board member and co-chair of Membership Affairs. Over the past three years, she has provided testimony at the state level (Michigan) to advocate for two house bills that would provide protections against exploitation for vulnerable adults, such as individuals with IDDs.


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