At times, communication can cause bumps in the road in any setting, especially when working on diverse and/or interdisciplinary teams. This course explores how to diffuse difficult conversations when there are many standpoints present and what to do to turn a difficult conversation into a positive experience. It will additionally explore how to repair a conversation when your intentions do not go as planned.
On Demand
Course Type: Video, Audio
CE/CEU Offered: AK/1.25; AL/1.25; AR/1.25; ASWB ACE/1.25 General; AZ/1.25; CA (CAADE)/1.0; CA (CADTP)/1.0; CA (CCAPP-EI)/1.0; CA/1.25; CE Broker/1.25 Counseling Techniques, Verbal Communication, Industrial-Organizational Psychology, CE Broker #20-1099034; CE Hours/1.0; CO/1.25; CT (CCB)/1.0; CT/1.25; DC/1.25; DE/1.25; FL/1.25; GA (ADACBGA)/1.0; GA/1.25; HI/1.25; IA/1.25; IACET/0.1; ID/1.25; IL/1.25; IN/1.25; KS/1.25; KY/1.25; LA/1.25; MA/1.25; MD/1.25; ME/1.25; MI/1.25; MN/1.25; MO (MCB)/1.0; MO/1.25; MS/1.25; MT/1.25; NAADAC/1.0 Counseling Services, Legal Ethical And Professional Development; NC/1.25; ND/1.25; NE/1.25; NH/1.25; NJ (ASWB ACE)/1.25; NJ/1.25; NM/1.25; NV/1.25; NY-Contact Hours/1.0 Self-Study; OH (OCDP)/1.0 P3, TR1; OH/1.25; OK (LPC/LMFT)/1.0; OK (OBLADC)/1.0; OK/1.25; OR/1.25; PA/1.25; RI/1.25; SC/1.25; SD/1.25; TN/1.25; TX/1.25; UT/1.25; VA/1.25; VT/1.25; WA/1.25; WI/1.25; WV/1.25; WY/1.25
Course Preview
Watch the first six minutes of the course. Register for immediate access to the full course, which will also appear on your Pending Courses page.
Learning Outcomes
- After this course, participants will be able to list three strategies to employ when attempting to diffuse a difficult conversation.
- After this course, participants will be able to describe the three Cs for productive conversations.
- After this course, participants will be able to describe the difference between “listening to respond” versus “listening to understand” and how important those factors are in communication exchanges.
Course created on July 19, 2023
Agenda
| 0-5 Minutes | Introduction |
| 5-10 Minutes | Why do conversations become difficult? |
| 10-25 Minutes | Strategies for Difficult Conversations |
| 25-40 Minutes | The Three Cs |
| 40-50 Minutes | Why do we need to understand different listening types? |
| 50-55 Minutes | Wrap up – Key points |
| 55-63 Minutes | Summary and Q&A |
Reviews
414 ReviewsPresented By
Marva Mount
MA CCC-SLP, FNAP
Marva Mount, M. A., CCC-SLP Bio
Marva Mount, M. A., CCC-SLP has worked in a variety of settings in her 37-year
career, with school-based services being her most enjoyed work setting. She is drawn to supporting and serving children who have the greatest need for services and the highest likelihood of educational success with intervention. Currently, she is the Related Services
Director for Imagine Learning. Marva has presented at the state, national, and
international levels on a variety of school-based issues. She is a chapter
author/contributor to the Sixth Edition of Professional Issues in Speech-Language
Pathology and Audiology (publish date 11/23) as well as a contributing author to
ASHA Special Interest Group 11 and 16 (Supervision and School-based Issues)
Perspectives. At the 2018 Texas Speech and Hearing Convention, she was awarded the TSHA Hall of Fame Award for outstanding contributions to the profession. In 2022, Marva was inducted as a Distinguished Fellow into the National Academies of Practice, Speech-Language Pathology Academy.
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Sponsor Disclosure: This Course is presented by continued Psychology.
Content Disclosure: This learning event does not focus exclusively on any specific product or service.
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How to Diffuse Difficult Conversations, course number 5436, is approved by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program to be offered by Continued Social Work as an individual course. Regulatory boards are the final authority on courses accepted for continuing education credit. ACE course approval period: 11/21/2023-11/21/2025. Social workers completing this course receive 1.25 general continuing education credits.
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