Exam Preview for 1177: A Transformative Approach to Managing Ethics

A Transformative Approach to Managing Ethics Conflicts with Clients and Colleagues

Please note: exam questions are subject to change.

1. The primary purpose of a TRANSFORMATIVE approach to conflict resolution is to: Resolve conflict quickly and efficiently. Help conflicting parties reach a mutually satisfying agreement. Improve relationships and communication. Make decisions according to the rights of the parties.
2. The purpose of RECOGNITION strategies in transformative conflict resolution is to help the parties: Use legitimate and sanctioning power. Show understanding or empathy to one another. Identify who is at fault for the conflict. Avoid dealing with challenging conflict situations.
3. The purpose of EMPOWERMENT strategies in transformative conflict resolution is to help the parties: Gain more control over the decisions affecting them. Argue based on the best evidence and logic. Compete for the biggest piece of the pie. Repress their emotions.
4. A social worker can use transformative conflict resolution to promote the social work value of self-determination by: Using their professional expertise and education to advise client about how to manage their conflicts. Limiting the conflict to two choices, reflecting the original positions of each party. Using a power and rights-based approach to arbitrate a solution for the clients. Treating clients as experts in their own lives and trusting them to make the best decisions for themselves.
5. Which of the following is an example of an EMPOWERMENT strategy when working with clients? A social worker helps clients gain access to information about the conflict. A social worker tells clients the best way to resolve the conflict. A social worker advises clients about how they will communicate with each other in order to treat each other with respect. A social worker assesses the nature of the conflict and informs the clients about what their problem is.
6. Which of the following is an example of an EMPOWERMENT strategy that can be used with co-workers? A social worker tells coworkers to resolve a conflict based on the organizations policies and procedures. A social worker meets separately with each coworker to advise them how to act when they all meet together. A social worker encourages coworkers brainstorm creative options to help them resolve a conflict. A social worker instructs coworkers to apologize to one another.
7. The effectiveness of transformation is marked by a number of shifts. For example Competition shifts to ________________. Respect Engagement Peace Collaboration
8. Which of the following is an example of a RECOGNITION strategy that can be used when working with clients? A social worker diagnoses a client’s mental health issues. A social worker avoids conflict and focuses only on common ground. A social worker uses sanctioning power to facilitate a quick agreement A social worker models good active listening skills to demonstrate empathy.
9. Which of the following is an example of a RECOGNITION strategy that can be used with co-workers? A social worker invites coworkers to reflect on each other’s situations. A social worker takes power from one coworker and gives it to another, tipping the scales in favor of the second coworker. A social worker separates coworkers into separate rooms so that they can cool off and come back to mediation without any emotions affecting them. A social worker tells coworkers to focus on their own positions and avoid paying attention to one another.
10. Which of the following is NOT a RECOGNITION STRATEGY? Facilitate emotional empathy Prepare people between sessions Facilitate cognitive empathy Facilitate agreements and disagreements