Exam Preview for 151: Health Literacy: Effective Client Communicati

Health Literacy: Effective Client Communication and Education

Please note: exam questions are subject to change.

1. Plain language includes all but which of the following: Organizing information so that the most important points come first Using a passive voice Breaking complex information into understandable chunks Using simple language and defining technical terms
2. Which of these populations are most likely to experience limited health literacy? Adults over the age of 65 People with incomes at or below poverty levels People with less than a high school degree or GED All of the above
3. Which of these is NOT a sign of low literacy? Not knowing the names of regularly used medications Making excuses for not reading (e.g., forgetting glasses) Good compliance and follow through with treatment recommendations and appointments Bringing someone who can read to appointments
4. According to research studies, persons with limited health literacy skills are more likely to do all BUT which of the following? Attend to their health by implementing preventative measures Have chronic conditions Report their health as poor Report a sense of shame related to their skill level
5. Which of the following is/are strategies for practitioners to improve clients’ health literacy? Be informed about health literacy and recognize it Recognize individual and societal barriers to the promotion of health literacy Consider health literacy by making information accessible All of the above
6. Which of these is NOT recommended for obtaining translated education materials? Using trained, internal bilingual staff members as translators Using the patient’s minor child to assist with translation Collaborating with the community of the target audience Locating web-based resources
7. Common readability tools include all the following EXCEPT: Fry Readability Formula The Measure Test Readability Standard The Flesch-Kincaid Grade Level Readability Formulas Microsoft Word
8. What type of literacy is NOT measured by the Newest Vital Sign? Understanding/application of words (prose) Numbers (numeracy) Cognitive and execution skills for digital environments (digital literacy) Forms (documents)
9. Which of these should NOT be considered when developing educational/written materials for clients? Write at an 8th-9th grade reading level Use short sentences Give examples Use 12-point font or higher
10. To quickly engage your audience when developing written materials, you should do which of the following? Give the most important information first Tell them what actions to take Explain why it is important to them All of the above
11. Health literacy is defined as: Degree to which individuals have the capacity to obtain, process, and understand basic health information and services needed to make appropriate health decisions Ability to understand and use reading, writing, speaking and other forms of communication as ways to participate in society and achieve one’s goals and potential Degree to which individuals have the capacity to obtain, process, and understand basic information and services needed to make appropriate health decisions None of the above
12. Health literacy affects people's ability to: Engage in self-care and chronic-disease management Share personal information, such as health history, with providers Navigate the healthcare system, including filling out complex forms and locating providers and services All of the above
13. Elements of Plain Language include: Organizing information so that the most important points come first Breaking complex information into understandable chunks Using the active voice All of the above
14. More than ___________ million adults in the US cannot read, write, or do math above a third grade level. 26 56 36 16
15. Choosing the appropriate font style and size is important in creating health communication materials that are easy to read. Therefore it is best to use font sizes between: 10 and 12 points 14 and 16 points 12 and 14 points 18 and 20 points