Question
What is the difference between empathy and sympathy?
Answer
Brene Brown is one of my favorite authors. She has written an extremely astute explanation as to how we can distinguish between empathy and sympathy. For example, think about a family who is in a bad situation, or who is "stuck in a hole." Empathy is when you get in the hole with them. Empathy is when you understand that this isn't my hole, but I'm going to be here with this family and I'm going to help them find ways to get out of the hole. You're not saying that you know how they are feeling, but you are willing to be there with them and work through it together. Sympathy is when you're looking down at them in the hole and you think, "Wow, that must be a difficult situation. I'm sad for you, but I don't know how to help you." Empathy is really about jumping into that hole with them (Brown, 2013).
This Ask the Expert is an edited excerpt from the course, It's Not What You Say, It's How You Say It (Family-Centered Practice & Teaming), by Tara Warwick, MS.